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Refund Policy

1. Subscription and Payment Terms

TayzenAI operates on a subscription-based model for its bespoke AI models and digital marketing consulting services. By subscribing, you agree to the terms outlined in this policy.

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2. Eligibility for Refunds

We offer refunds under the following circumstances:

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2.1. Full Refunds

  • A full refund is available if a cancellation request is made within 7 days of the initial subscription payment, provided that no significant customization work has been completed.

  • If you accidentally subscribed to the wrong plan and notify us within 24 hours of payment, we will process a full refund or adjustment.

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2.2. Partial Refunds

  • If TayzenAI has already begun customizing your AI model or providing services but you cancel within the first 14 days, a partial refund may be provided based on the amount of work completed.

  • Refunds will be calculated based on the percentage of work completed at the time of cancellation.

2.3. No Refunds

  • No refunds will be issued after 14 days from the subscription start date.

  • If services have been fully delivered (e.g., a trained AI model provided or a marketing strategy executed), refunds will not be issued.

  • Refunds are not provided for dissatisfaction with results, as AI models and marketing strategies require testing, iteration, and optimisation.

3. Cancellations

  • You may cancel your subscription at any time by emailing contact@tayzenai.com

  • Cancellations made before the next billing cycle will prevent further charges, but no refunds will be issued for unused time.

4. Refund Processing

  • Approved refunds will be processed within 5-10 business days.

  • TayzenAI is not responsible for delays caused by third-party payment providers.

5. Exceptional Cases

TayzenAI reserves the right to issue refunds on a case-by-case basis in situations involving:

  • Service disruptions caused by technical failures on our end.

  • Unfulfilled service commitments due to unforeseen circumstances.

6. Contact for Refund Requests

To request a refund, please email contact@tayzenai.com with:

  • Your name and subscription details.

  • Reason for the refund request.

  • Any supporting documentation if applicable.

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